At Emory Roamer, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below.
1. Return Eligibility
- Returns must be requested within 30 days of receiving your order.
- Items must be unused, in their original packaging, and in resalable condition.
- Personalized or clearance items are non-returnable.
2. Return Process
- To initiate a return, contact our support team at [email protected] with your order details.
- Approved returns must be shipped to the designated return address provided by our team.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Policy
- Refunds are processed within 7 business days after receiving and inspecting the returned item.
- Approved refunds will be issued to the original payment method.
- Shipping fees are non-refundable, unless due to an error on our part.
4. Exchanges
- If you received a defective or incorrect item, we offer free replacements.
- Contact [email protected] within 7 days of delivery to request an exchange.
5. Contact Us
For any return or refund inquiries, please reach out to us at [email protected]